Acceptable Use Policy

Letably Acceptable Use Policy

Last updated: [DATE]

1. Introduction

This Acceptable Use Policy ("AUP") governs your use of the Letably platform and services (the "Service") provided by Letably Ltd ("Letably", "we", "us", or "our").

This AUP is incorporated into and forms part of our Terms of Service. By using the Service, you agree to comply with this AUP.

We may update this AUP from time to time. Continued use of the Service after changes constitutes acceptance of the updated AUP.

2. Permitted Use

The Service is designed for use by:

  • Letting agencies and estate agents
  • Property management companies
  • Landlords managing rental properties
  • Property professionals in the United Kingdom

You may use the Service only for lawful purposes related to property letting, management, and associated business activities.

3. Prohibited Activities

You must not use the Service to:

3.1 Illegal Activities

  • Violate any applicable law, regulation, or legal requirement
  • Facilitate or promote illegal activities
  • Process data without a lawful basis under data protection laws
  • Discriminate unlawfully against tenants or applicants
  • Breach housing, tenancy, or landlord-tenant laws
  • Evade Right to Rent or other immigration checks
  • Engage in money laundering or financial crimes
  • Infringe intellectual property rights of others

3.2 Harmful Content

  • Upload, transmit, or store any content that is:
    • Defamatory, libellous, or fraudulent
    • Obscene, offensive, or hateful
    • Threatening, harassing, or abusive
    • Invasive of another's privacy
    • Harmful to minors
  • Upload malware, viruses, or other malicious code
  • Distribute spam or unsolicited communications

3.3 System Abuse

  • Attempt to gain unauthorised access to the Service or related systems
  • Interfere with or disrupt the Service or servers
  • Circumvent security measures or access controls
  • Use automated tools to access the Service without authorisation
  • Overload or attempt to crash the Service
  • Probe, scan, or test vulnerabilities without authorisation
  • Reverse engineer, decompile, or attempt to derive source code

3.4 Account Misuse

  • Share account credentials with unauthorised parties
  • Create accounts using false or misleading information
  • Use the Service on behalf of a competitor
  • Resell, sublicense, or redistribute access to the Service
  • Exceed usage limits applicable to your subscription

3.5 Data Misuse

  • Collect personal data without appropriate consent or legal basis
  • Use personal data for purposes beyond those disclosed to data subjects
  • Retain personal data longer than necessary or permitted
  • Fail to implement appropriate security measures for personal data
  • Transfer personal data in violation of data protection laws
  • Upload sensitive personal data beyond what is necessary for property management

4. Content Standards

All content uploaded to or created through the Service must:

  • Be accurate and not misleading
  • Comply with applicable laws and regulations
  • Not infringe any third-party rights
  • Be relevant to legitimate property management purposes

You are solely responsible for all content uploaded under your account.

5. Security Requirements

You must:

  • Use strong, unique passwords for your account
  • Enable multi-factor authentication where available
  • Keep your login credentials confidential
  • Notify us immediately if you suspect unauthorised access
  • Maintain appropriate security on devices used to access the Service
  • Follow reasonable security practices when handling personal data

6. Compliance with Laws

You are responsible for ensuring your use of the Service complies with all applicable laws, including but not limited to:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018
  • Privacy and Electronic Communications Regulations (PECR)
  • Housing Act 1988 and Housing Act 2004
  • Landlord and Tenant Act 1985
  • Immigration Act 2014 and Immigration Act 2016 (Right to Rent)
  • Equality Act 2010
  • Consumer Rights Act 2015
  • Anti-money laundering regulations

We do not provide legal advice. If you are unsure about your legal obligations, seek independent legal advice.

7. Reporting Violations

If you become aware of any violation of this AUP, please report it to us at:

Email: [EMAIL]

We appreciate your assistance in keeping the Service safe and compliant.

8. Monitoring and Enforcement

8.1 Monitoring

We may, but are not obligated to, monitor use of the Service for compliance with this AUP. We do not routinely monitor the content of customer data but may do so where we have reason to believe a violation has occurred.

8.2 Enforcement Actions

If we determine that you have violated this AUP, we may take one or more of the following actions:

  • Issue a warning
  • Temporarily suspend access to the Service
  • Permanently terminate your account
  • Remove or disable access to content that violates this AUP
  • Report violations to law enforcement or regulatory authorities
  • Take legal action

The action taken will depend on the nature and severity of the violation.

8.3 No Liability

We shall not be liable for any action taken in accordance with this AUP, including suspension or termination of your account.

9. Appeals

If you believe we have taken action against your account in error, you may appeal by contacting us at [EMAIL] within fourteen (14) days of the action. We will review your appeal and respond within a reasonable timeframe.

10. Contact

If you have questions about this AUP, please contact us at:

Letably Ltd [ADDRESS]

Email: [EMAIL]

This Acceptable Use Policy was last updated on [DATE].